{"id":15,"date":"2022-01-05T10:07:48","date_gmt":"2022-01-05T10:07:48","guid":{"rendered":"https:\/\/word-clock.ch\/?page_id=15"},"modified":"2026-03-26T21:48:44","modified_gmt":"2026-03-26T20:48:44","slug":"warranty-conditions-repairs","status":"publish","type":"page","link":"https:\/\/word-clock.ch\/en\/warranty-conditions-repairs\/","title":{"rendered":"Cancellation policy & cancellation form"},"content":{"rendered":"

Return Policy (Voluntary Return Right \u2013 14\u202fDays)<\/strong><\/p>\n

Customers of Basler\u202fCompany\u202fAG<\/strong> have the option to return products purchased from our online shop within 14\u202fdays<\/strong> of receipt, as a voluntary goodwill gesture<\/strong><\/p>\n

This return policy applies exclusively to purchases made via our online shop at\u202fwww.word\u2011clock.ch<\/a>.<\/p>\n

How to Return an Item<\/strong><\/p>\n

Please notify us within 14\u202fdays of receiving your order by email at\u202f[verkauf@word\u2011clock.ch](mailto:verkauf@word-clock.ch)\u202for in writing to:<\/p>\n

Basler\u202fCompany\u202fAG
\nLinerhofstrasse\u202f3
\n9032\u202fEngelburg,\u202fSwitzerland<\/p>\n

Returned items must be complete, undamaged, unused, and in their original packaging with all accessories included.
\nProducts showing signs of improper use (e.g. failure to follow the instructions) or physical damage are excluded from return.<\/p>\n

Refunds<\/strong><\/p>\n

Once the returned goods have been received and inspected, the purchase amount will be refunded using the same payment method as the original transaction.<\/p>\n

Refunds are issued within 14\u202fdays after receipt of the returned goods<\/strong>.<\/p>\n

Shipping costs are non\u2011refundable, except in the case of incorrect delivery or defects caused by the seller.<\/p>\n

The customer bears the cost of return shipping.<\/p>\n

This voluntary return policy does not affect your statutory warranty rights under Swiss law.<\/p>\n

Click here to contact Us.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Return Policy (Voluntary Return Right \u2013 14\u202fDays) Customers of Basler\u202fCompany\u202fAG have the option to return products purchased from our online shop within 14\u202fdays of receipt, as a voluntary goodwill gesture […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"en","enabled_languages":["de","en"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"acf":[],"yoast_head":"\nReturn Policy \u2013 14-day goodwill policy for online purchases in Switzerland<\/title>\n<meta name=\"description\" content=\"A voluntary 14-day return policy for customers of Basler Company AG. 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